Support

Frequently Asked Questions

Find answers to common questions about VocaSync's text-to-speech synthesis, forced alignment, transcription, workflow paths, and pricing.

General

Speech Synthesis

Forced Alignment

Transcription (ASR)

Workflows

Billing & Credits

API & Technical

Support & Security

Notifications

Translation

Subtitling Workflows

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Frequently Asked Questions

General

What is VocaSync?

Who is VocaSync for?

Do I need to code to use VocaSync?

How do I create an account?

Is there a free tier?

Speech Synthesis

What languages are supported for speech synthesis?

How many AI voices are available?

What audio formats can I generate?

Can I adjust the speech speed?

What is the difference between Standard and High Fidelity synthesis?

Forced Alignment

What is forced alignment and how is it different from ASR?

What languages are supported for forced alignment?

What output formats are available for alignment?

How accurate is forced alignment?

What are common use cases for forced alignment?

Transcription (ASR)

What is transcription and how does it work?

What languages are supported for transcription?

What audio formats are supported for transcription?

What output formats are available for transcription?

How accurate is the transcription?

Is there a free tier for transcription?

What is the difference between transcription and alignment?

Does transcription include speaker diarization?

Workflows

What's the difference between a service and a workflow?

How does synthesis ➔ alignment work?

How does transcription ➔ alignment work?

What if my transcript doesn't match the audio?

What if my transcription language isn't supported by alignment?

Can I edit non-English transcripts before alignment?

Does creating alignment modify my original transcription files?

What happens if a linked alignment project is deleted?

Billing & Credits

How does pay-as-you-go pricing work?

Do credits expire?

Are credits refundable?

What payment methods are accepted?

What currency are prices in?

API & Technical

How do I get an API key?

What output formats are available?

What are the API rate limits?

How long are generated files stored?

Can I use VocaSync for commercial projects?

What audio formats do you accept for input?

How do you handle punctuation, casing, and numbers?

Can I automate VocaSync in CI/CD pipelines?

Support & Security

How do I contact support?

How is my data protected?

Can I delete my account and data?

Notifications

What email notifications does VocaSync send?

What email address will notifications come from?

How do I configure my notification preferences?

Can I use a different email for notifications?

How do low balance alerts work?

What is the weekly digest?

What are API key activity notifications?

Can I unsubscribe from all notifications?

Translation

What is VocaSync Translation?

Which translation engine does VocaSync use?

What does Premium AI Refinement do?

How is translation priced?

Will my cue timestamps shift after translation?

Subtitling Workflows

What is a Subtitling Workflow?

How is the bundle priced?

What happens if a stage fails?

Can I review the machine transcript before translation?

How long are workflows kept?

Quick Links

Still have questions?

API Documentation